At Shrishraddham Facilities (OPC) Pvt. Ltd. we prioritize customer satisfaction and aim to deliver the highest quality on-demand services through Sevagram365.com However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below:
1. Refund Eligibility:
Service Not Delivered: If the booked service was not delivered due to unforeseen circumstances or cancellation by the service provider, you are eligible for a full refund.
Service Not as Described: If the service provided does not match the description or agreement, you may request a refund or reservice.
Cancellation Before Service Commencement: If you cancel your booking before the service provider arrives or before service commencement, you may be eligible for a partial or full refund, depending on the timing of the cancellation. Please refer to our Cancellation Policy for details on fees.
2. Refund Process:
- Refunds are processed through the same payment method used during the transaction.
- You can initiate a refund request by contacting our customer service team at the phone numbers or email addresses provided below. Please provide your booking ID and a brief description of the issue.
- Once your refund request is approved, the amount will be processed within **7-10 business days**. The actual time may vary depending on your bank or payment processor.
3. Partial Refunds:
In cases where a service was partially completed or only part of the service was unsatisfactory, we may issue a partial refund based on the extent of the service provided.
4. Non-Refundable Cases:
- Services that have been fully delivered and accepted by the customer.
- Cancellations made less than 12 hours before the scheduled service time, unless otherwise specified in the Cancellation Policy
5. Contact Information for Refund Requests:
If you have any concerns or require assistance with refunds, please contact us at:
Phone Numbers:
+91 8652101501
022-69710997
Email:
[email protected]
[email protected]
Address:
Shrishraddham Facilities (OPC) Pvt. Ltd.
206 Parijat A, BHD Patel Kunj,
B P Road, Bhayander East,
Thane, Maharashtra - 401105
Thank you for choosing Sevagram365.com for your service needs. We are committed to providing a seamless and satisfying service experience!
